Shipping/Delivery, Returns & Refunds

Shipping / Delivery

USA Domestic Shipping Only

Currently, we only ship within the Continental United States (excludes Hawaii and Alaska). The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

We will ship your order via FedEx Ground Shipping. 

NOTE: We are not responsible for packages claimed as delivered by the post office or FedEx (via delivery confirmation or tracking) but not received by the customer.

Undeliverable Shipments & Shipping Address Errors:

Customer assumes full responsibility for entering accurate shipping information when submitting an order. Please verify your shipping information carefully before submitting your order. If you find that you have made an error when submitting your shipping address, please contact us immediately. We will do our best to make the corrections for you, however, if the order has already been sent for processing, we will be unable to make any modifications. In this case, it is the customer's responsibility to bear any expenses associated with the misdirected parcel.

30 Day Return Policy – Unused Accessories Only

General Return/Exchange Guidelines

Please contact us at support@smileperfecto.com prior to sending any returns / exchanges to us.

All returns / exchanges must include any accessories, documentation, etc., that was originally shipped with the product.

Returns may take up to 2 weeks to process, not including shipping times.

You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.

You may purchase merchandise from our website by using any one of the payment options we provide (Visa, MasterCard, American Express and Discover Card). Smile Perfecto and Smile Perfecto Aligners reserves the right to change its payment procedures at any time without prior notice to you. Customers have 30 calendar days from the date of receipt to return an item. To be eligible for a return, your item must be in a new, unused condition. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. We do not offer returns on our Smile Perfecto; only Smile Perfecto Accessories.

Return Shipping Cost 

You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If you have any questions on how to return your item(s) please contact us.

Smile Perfecto Refund Policy

If your impressions do not qualify for our professional aligners you will get a full refund and you have no commitment to buy the Smile Perfecto Aligner Kit. if you are an ideal candidate and do not wish to complete the full program you may still qualify for a full refund with our zero-risk money back guarantee. Once purchased, there are no refunds on our Smile Perfecto Aligner Kits. For all other Smile Perfecto Accessories see our 30-Day Return Policy - unused products only. We will notify you of the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a reasonable amount of time, depending on your card issuer's policies.

Products Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Smile Perfecto within 3 days of receipt of the product. If you receive your product and it has been damaged during shipment, please email us at support@smileperfecto.com right away. Include your invoice number, a description of the damages, and pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Order Fulfillment Errors and Product Defects:

Please inspect your shipment immediately upon receipt of your package. Smile Perfecto shipments are carefully inspected through a meticulously managed system of checks and balances. Therefore, any shipping or order fulfillment errors will be extremely rare and must be reported within 3 days of receipt. Any product defects, omissions, or inaccurate shipments that are not reported within 3 days of receipt will not be accepted for refunds, exchanges or credits. If you are unhappy with an item that you have received for any other reason, please refer to our return policy for details on how to return the item.